I am a small business owner. Owning multiple niche sites that are different yet having the same theme. Going from one to another is sometimes tiring. Never knowing which hat I am wearing. But there is one thing that is certain with each business that I have customer service is nearly #1.
No, I do not completely kiss my clients rears as that is not entirely the right thing to do but I do try at every turn to soothe worries, help with their orders and sometimes just communicate with them on a personal level.
I transferred one of my domains to another company. I have all my other domains at this one company so thought it was time to do the same thing-move it on over there. Now this is an easy thing to do ans I have done this on several occasions. Easy as 1,2, 3. Not this time.
I did the transfer with the company I wanted to house the domain. Took less than 10 minutes for the entire process. All I needed was the verification key to complete the transfer. No big deal I think. I go over to the site that I have had this domain with for 8 years. A long time I know. Well, lo and behold there is no key nor code there.
I write to them asking for this. As in actuality they are supposed to send this once a request of transfer is received. Nothing happens for days. I waited a total of 8 days. Finally enough is enough and write a harsh letter to the company this time. I receive an answer. Telling me domain is about to expire.
I write another more heated letter. The time the person tells me that the letter was sent that I needed. End of email. Ok where is this letter?
I write again. OK this time I nearly calling them stupid asses as if they can send me bills and stupid emails where is the letter I need??? Reply was another has been sent. I sit and wait for 30 minutes. NO LETTER
My final letter to them was not nice, civil and was border line threatening as they were in fact prohibiting the transfer and there are certain Terms of Service that they have to abide by also.
My authorization code arrived in my email box within 6 minutes of my sending my final letter.
I didn't want them to kiss my butt I just wanted what I needed. They lack in any way a good customer support team.
